QUICK TAKEAWAY
🐾 $100 reserves your queue spot — non-refundable
🐾 50% deposit starts the build — non-refundable once paid
🐾 Remaining 50% is due before shipping
🐾 Pre-made items returnable within 14 days, unused
🐾 Damaged or faulty? Tell us within 7 days with photos
Custom commissions
The 50% deposit covers fur, materials and initial work, so it is strictly non-refundable once paid. The final balance must be paid in full before your commission ships — unpaid suits are not released and the deposit is not returned. If you cancel after work has significantly progressed, we may request additional compensation for time spent.
Pre-made items & accessories
Pre-made paws, tails, ears and similar can be returned within 14 days of delivery if unused, unworn and in original condition. For hygiene reasons, heads, bodysuits and balaclavas cannot be returned once tried on. Refunds cover the product cost; shipping is non-refundable. Exchanges are possible while stock allows.
Damaged or faulty items
Contact us within 7 days of delivery with photos. Depending on the issue we'll repair, replace or refund — faulty items never cost you return shipping.
Return shipping
Buyers cover return shipping unless the item is faulty or incorrect. Please use tracked shipping — we can't be responsible for returns lost in transit.